Shipping information and rates
SHIPPING TIMES AND RATES
Due to current events in France and Spain, we would like to inform you that there may be temporary delays in our parcel shipments. We are doing our best to minimize the inconvenience and thank you for your understanding.
Delivery times are counted from the moment the order leaves our warehouse, we will keep you informed at all times.
If there is any problem with the availability of the product, our incident team will contact you to give you a solution and to inform you of the delivery time once the selected product is available.
If you have a preference for a morning or afternoon delivery time, you can indicate it in the order commentary and the transport company will try to comply with it as far as its route and timetable possibilities allow.
Delivery methods:
The shipment will be made by express courier company.
The delivery time will be, from the moment it leaves our facilities, depending on the destination town:
Spain / Peninsula: 1-3 working days.
France, Italy, Belgium, Germany, Austria, Romania, Hungary, Netherlands and Luxembourg: 3-4 working days.
If, at the time of delivery, the packaging of the order is damaged, you must open the package in the presence of the logistics operator to check the condition of the items. If any damage is found, you should always detail it on the delivery note and contact us by e-mail at info@momabikes.com.
We will repair or replace, at no cost to you, all items that have been damaged or lost in transit, provided that you notify us within 24 hours of receipt of the order. Hidden damage (packaging in apparent good condition and damaged product) and missing components must be reported by email to info@momabikes.com within the first 24 hours after delivery of the item, attaching photographs of the packaging, the transport label and the product label. The images are essential for the correct and quick treatment of any incident.
Once the order has been delivered, it will become your property and therefore, any damage that may occur will be your responsibility.
Shipping rates
Spain and Portugal
Bikes 29,90 Euro (including GTT20 and GTT24)
KID Bikes 14,90 Euros
Woody Bikes 9,90 Euros
Light scooters 9,90 Euro
Elliptical 29,90 Euro
Scooters 1000W / 2100W / Indoor / Treadmill 29,90 Euros
Accessories 9,90 Euro
France and Italy
Bicycles 29,90 Euros (including GTT20 and GTT24)
KID Bikes 19,90 Euro
Woody Bikes 14,95 Euro
Light scooters 19,90 Euro
Elliptical 29,90 Euro
Scooters 1000W / 2100W / Indoor / Treadmill 42 Euros
Accessories 14,95 Euro
BelgiumGermany, Austria, Romania, Hungary, Netherlands, Luxembourg, Germany, Austria, Romania, Hungary, Netherlands and Luxembourg
Bicycles 49,90 Euro (including GTT20 and GTT24)
KID Bicycles 24,95 Euros
Woody Bicycles 24,95 Euros 24,95 Euros
Light scooters 24,95 Euro
Elliptical 49,90 Euros
Scooters 1000W / 2100W / Indoor / Treadmill 49,90 Euros
Accessories 24,95 Euro
The shipping costs will be cumulative in all cases. For example: If you buy two bikes, the shipping cost will be €29.90 + €29.90 = €59.90. This does not apply to the purchase of two or more Woody accessories or children's bikes. Therefore, in the case of buying more than one accessory, the shipping cost of the category itself will only be charged once (e.g.: buying two accessories the shipping cost will be €9.90 or €14.95 depending on the country).
We do not ship to Ceuta, Melilla, Canary Islands, Formentera, Madeira, Azores, French overseas territories such as Reunion, Guadeloupe, Martinique, French Guiana, French Polynesia, New Caledonia, Mayotte, Saint Martin, Wallis and Futuna, Saint Barthélemy, Saint Pierre and Miquelon.
To find out the exact amount of shipping costs and the total amount to be paid, once you have added the desired products to your basket, select "Shipping zone" and "Payment method".
If you buy in our physical shop you will not have to pay the shipping costs, but you will have to pay 15€ per bike for assembly, adjustment, delivery and maintenance of the shop.
The invoice will be sent to the e-mail address indicated by the customer in the order, within approximately 14 days after receipt of the order. The shipping and billing country must coincide and, in the event that the shipping and billing countries of the order are different, MOMA TRADE, S.L.U. will issue the invoice to the shipping address.
