FAQs

Can I contact Moma Bikes by phone?

No, in order to provide quality service, we only accept enquiries by email. If necessary, we'll call you. This also allows us to respond to your queries in order and to direct them to specialists, as a technical query isn't the same as a query about a shipment. Always send emails to info@momabikes.com , making sure to be clear and concise.

Can I buy directly from your shop in Carrer Nàpols?

Yes, you can buy a bicycle in the shop. The shop works independently from the website, so you won't have to order or reserve a bike on the website if you want to buy it in the shop. If you buy a bike in the shop, you won't have to pay the shipping costs, but you'll have to pay €15 per bike for assembly, adjustment, delivery, and shop maintenance.

Can I reserve a bike in the shop?

No, you can't reserve any units in the store.

Can I reserve a bike that is sold out on the website?

No, you can't reserve any units on the website. The stock is constantly updated. If you're interested in a sold-out model, you can use the LET ME KNOW WHEN IT'S AVAILABLE button.

Can I buy a bike on the website and pick it up in the store?

No, purchases through the website are all sent to the address that the customer specifies when placing the order as long as it is included among the countries we ship to.

Can I place an order on the website without registering?

Yes, you can place an order on our website without registering.

How do I know my size?

If a model is available in different sizes, you can check the size guide on the product page itself to see which height range corresponds to which size.

What countries do we ship to?

We currently ship to Spain, Portugal, France, and Italy.

What are the conditions for returns?

You can find out about these conditions by clicking on the following links: https://momabikes.com/pages/informacion-sobre-devoluciones or https://momabikes.com/pages/condiciones-generales

Are the bikes shipped assembled?

The bikes are shipped 98% assembled. Depending on the model, they'll require a final step (such as screwing on the pedals or putting the front wheel on most models).

How will I receive my bike?

On each bike's page, you'll find a video called UNBOXING where you can see exactly how you'll receive that bike and the step-by-step actions that need to be completed to prepare it for your enjoyment.

Where can I find the assembly manual?

The assembly manuals are available at the following link: https://momabikes.com/pages/manuales. Also, for almost all of our models, you'll find a video with the step-by-step unboxing instructions for our bikes.

Will I have to adjust my bike when I receive it?

We recommend a break-in period of 20 hours on a medium chainring and central pinion. After this break-in period, you'll be able to enjoy the bike in all its glory, but bear in mind that any bike will require periodic check-ups in which a professional will mainly check the safety elements and the gearboxes. We recommend that these checks be carried out by a professional.

How do I adjust my bike?

We recommend that any adjustments, especially of brakes or gears, be made in a specialist's workshop.

What kind of maintenance does my bike require?

Regularly clean and grease (if necessary) your bike's gearbox; check the tyre pressure; keep the bike clean and dry; keep the bolts tight; adjust the handlebars if necessary; check the brakes, bearings, and bushings; and keep the suspension clean, if it has one.

If there are state or local subsidies and/or purchasing grants, how can I obtain the certificates required?

To obtain an accreditation certificate, please request it by emailing info@momabikes.com

How can I track the delivery of my order?

When the order has been handed over to the transport agency, you'll receive an email with the tracking number and the link to the transport agency so that you can track your shipment.

Can I cancel my order?

Yes, please check the return information section of our website https://momabikes.com/pages/informacion-sobre-devoluciones for instructions.

Can I ask for an invoice at an address other than the shipping address?

Yes, as long as the shipping country and the billing country are the same. You can specify both addresses when making your purchase. Once the order has been completed, these can't be changed.

How can I get my sales invoice?

Your invoice will be sent by email automatically within approximately 14 days of our receiving your order.

If I buy several items, will they all arrive in one shipment?

We do our best to ensure that all products arrive at the same time, but you may receive products in different shipments.

What should I do when I receive my order?

Check that the packaging is in good condition, that the product isn't damaged and/or defective, and that it's complete, with no missing parts and/or components. We recommend specifying on the delivery document, "Delivery acknowledged".

What should I do if the order arrives damaged?

If there is any damage to the packaging, please indicate this on the delivery document and inform us of the damage by sending an email to info@momabikes.com

How long do I have to report a damaged product?

You have 24 hours to report any product damage to info@momabikes.com , attaching photos of the product showing the damage, photos of the packaging, and photos of the shipping labels and the product labels.

Where's the serial number located on my bike?

You'll find your bike's serial number stamped on the frame under the bottom bracket or on the front headset (depending on the model).

How long will it take to receive my order?

Spain/Portugal: 2–3 working days

France/Italy: 3–4 working days

Pre-loader