All orders are automatically processed so that the shipment is picked up and sent to its destination as quickly as possible. If you cancel your order and it has already been processed and is in the process of being shipped, you will be responsible for the cost of returning it to our facilities.
Once the order has been placed, the customer has three hours to inform MOMA TRADE, S.L.U. of the cancellation of the order without incurring any penalty or surcharge. The cancellation request must be communicated by sending an email to email@example.com indicating the order number in the subject line and the express wish to cancel the order in the body of the email. After this period, the conditions of return expressed above will be applied.
To exercise the right of withdrawal or return, once the order has been received, the customer has a period of 14 calendar days from the date of receiving the order. To make the withdrawal effective, the customer must notify MOMA TRADE, S.L.U. by sending an email to firstname.lastname@example.org. We will respond by email, within three working days, with instructions for formalising the return. In order to comply with this deadline, all you need to do is notify us of this right via email before the deadline has passed.
In the event of withdrawal, the customer will be responsible for the shipping and return costs. This right is limited and does not include the possibility of withdrawal in the following situations:
– Goods that have been used or damaged.
– Goods that can deteriorate or expire quickly.
– Goods made to meet the specifications of the consumer and user or that have been clearly personalised.
– Sealed goods that are not suitable for return due to health protection or hygiene reasons and that have been unsealed after delivery.
Only those products that are in perfect condition will be accepted for return and these must be returned with proper protection, in their original packaging, in perfect condition, and with no signs of having been used.
Once the products have been received, if any type of manipulation, flaw, or indication that the product has been modified, altered, or risk of such existing is detected, the product in question will be immediately returned to the customer through cash on delivery postal service, with the user assuming these shipping costs.
The right of withdrawal requires the user to return the product as it was received, unused and in its original packaging so that it will not be damaged during transport. The customer will be responsible for any possible damage that may occur during transport and for any liabilities arising from it.
Once the goods have been examined and verified, MOMA TRADE, S.L.U. will proceed to refund the cost of the goods in the same way as the payment was made, within a period of no more than 14 days from the date of receiving the goods. If the order was paid through cash on delivery, the refund will be paid through bank transfer.
Returns will be processed on working days, from Monday to Friday. Returns made on national, regional, and local holidays will be processed on the day following the holiday in question.